He began working temporarily in the Transport and Logistics industry more than 20 years ago as cargo receptionist in several companies, such as Expeditors, Nippon Express, Unicordas, Speditur and Lacto Ibérica. In 2005, began his activity at STEF (former SDF), where he held the position of Responsible for the National Expedition. After that, in 2008, began a new professional challenge in Justlog, as Operational of Import.
Tópicos: Import, Transports and Logistics
He started working in the Transport and Logistics industry for almost twenty years ago, at Unicordas. He subsequently collaborated with several multinationals, such as the Marmedsa Group, Nippon Express and Bax Global.
Tópicos: Export
Multicargo is pleased to introduce the new Sales Representative for the Management of International Relations, Sofia Azevedo, who was admitted this month with the objective of supporting the commercial department in the contact with our Agents around the world and to advise the CEO in the management of all international contacts and events that Multicargo participates in.
Tópicos: Multicargo News
He began his career in the transports and logistics industry more than 25 years ago at Unicordas, where he developed many skills in the field of maritime exportation and began to take on more and more responsibilities.
Tópicos: Logistics
The competitiveness of companies, always with a focus on winning customers and their loyalty, has been steadily increasing, hence measuring their level of satisfaction has become a crucial task for the success and growth of international freight forwarders. They need be able to adjust their activities to the market, and hereby achieving general satisfaction among their customers.
Contrary to what many organizations advocate and stand for, service quality only makes real sense if it is properly analyzed from a customer assessment point of view and not solely and exclusively from the perspective of the company. Customer expectations play a critical role in the way clients experience and evaluate services, therefore quality management in services implies the fact of understanding the effects of providing it in the first place.
For service providers such as international freight forwarders, the approach towards the customer is fundamental in order to realize their needs and expectations, in a way that allows the identification of requirements and attributes they value the most. In this context, it is important that customer feedback integrates an entire learning process, which can lead to effective improvements, both in the quality of the provided service and the service Quality perceived by the Client.
Tópicos: Multicargo News
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E-mail: info@multicargo.pt
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