Multicargo Blog

On January 1st 2020 the new Incoterms 2020 became effective. The new terms replaced the Inconterms 2010. Despite the 2020 terms are similar to the previous version, the new ones bring important and relevant adaptations on International Trade concerning.

Ler Mais

Multicargo is pleased to introduce the new Sales Representative for the Management of International Relations, Sofia Azevedo, who was admitted this month with the objective of supporting the commercial department in the contact with our Agents around the world and to advise the CEO in the management of all international contacts and events that Multicargo participates in. 

Ler Mais

The competitiveness of companies, always with a focus on winning customers and their loyalty, has been steadily increasing, hence measuring their level of satisfaction has become a crucial task for the success and growth of international freight forwarders. They need be able to adjust their activities to the market, and hereby achieving general satisfaction among their customers.

Contrary to what many organizations advocate and stand for, service quality only makes real sense if it is properly analyzed from a customer assessment point of view and not solely and exclusively from the perspective of the company. Customer expectations play a critical role in the way clients experience and evaluate services, therefore quality management in services implies the fact of understanding the effects of providing it in the first place.

For service providers such as international freight forwarders, the approach towards the customer is fundamental in order to realize their needs and expectations, in a way that allows the identification of requirements and attributes they value the most. In this context, it is important that customer feedback integrates an entire learning process, which can lead to effective improvements, both in the quality of the provided service and the service Quality perceived by the Client.

Ler Mais

The first encounter of the two countries took place in 1500, with the arrival of Portuguese seaman, Pedro Álvares Cabral in Brazil. Yet it is safe to say that the relationship started in fact in 1822, when Brazil became an independent nation. 

Ler Mais

When hiring a freight forwarding company to ensure the transport of goods to a certain destination, you might face the following question: How should I load my cargo, what is the most suitable type of loading? Would it be better to opt for groupage or full container service as a mode of transport?

Ler Mais